IPRO QIN-QIO Presents: Telehealth Practice Innovations Webinar Series

Lisa Volk and Jackie Pappalardi in Clinical & Quality

Telehealth Practice Innovations During the COVID-19 Pandemic Webinar Series

Tuesdays (alternating), 1-2PM EDT starting on

July 28 through November 3, 2020 

The IPRO Quality Improvement Network–Quality Improvement Organization (QIN-QIO) is pleased to present an eight-session educational series entitled Telehealth Practice Innovations During the COVID-19 Pandemic. 

This series will focus on:

  • How health care organizations implemented telehealth technology in response to the COVID-19 pandemic.
  • Benefits, challenges, and barriers related to telehealth implementation.
  • Best practices from organizations currently using telehealth for care management. 

Peer–to-peer learning with early and recent adopters of telehealth technology representing a variety of health care settings. 

IPRO QIN-QIO Webinar on July 28: Telehealth 101 & Lay of the Land

Tuesday, July 28, 1–2PM EDT

An overview of telehealth, presented by Reid Plimpton, MPH, Program Manager of the Northeast Telehealth Resource Center. Learn about: 

  • The Telehealth Resource Center’s mission
  • Strategies for implementation
  • Telehealth modalities, uses, value and costs
  • Associated laws
  • Real-life examples 

Our Speaker 

Reid Plimpton is the Project Manager for the federally-funded Northeast Telehealth Resource Center, and a member of the National Consortium of Telehealth Resource Centers.

While assisting organizations in developing, implementing, and expanding telehealth programs, Mr. Plimpton researches and tracks telehealth reimbursement policies, legal and regulatory issues, model programs, telehealth technology, and other topics. 

Mr. Plimpton recently completed his Master of Public Health with Honors from The Dartmouth Institute for Health Policy and Clinical Practice.

Register here

IPRO QIN-QIO Webinar on August 11: Medicare Billing and Coding for Telehealth During the COVID-19 Pandemic

                                                                         Tuesday, August 11, 1–2PM EDT

Learn how to bill Medicare for expanded telehealth services under the CMS 1135 Waiver. The presentation, by Susan Whittaker, CPC, CPMA, Senior Program Coordinator, Healthcentric Advisors will include information on

  • Medicare telehealth coding and billing based on care setting (i.e., physician office, Federally Qualified and Rural Health Centers)
  • Telehealth visits, phone services, eVisits, and Virtual check-ins
  • Physical, Occupational and Speech Therapy
  • Modifiers CS, CR, and 95
  • Diagnosis, laboratory, and treatment coding for COVID-19 

Our Speaker 

Susan Whittaker, CPC, CPMA, has more than 25 years of experience working with health care providers, including those in private practices, hospital–based settings, and critical access hospitals. 

Currently she is a Senior Program Coordinator for Healthcentric Advisors where she provides Merit-Based Incentive Payment System (MIPS) technical assistance to small practices in New England. As an adjunct to her Quality Payment Program (QPP) work, Ms. Whittaker provides implementation and reimbursement education for other Medicare initiatives such as telehealth, Annual Wellness Visit, Medicare Diabetes Prevention Program, and Chronic/ Complex and Transitional Care Management.  

Ms. Whittaker is a certified Professional Coder and Certified Professional Medical Auditor through the American Academy of Professional Coders (AAPC). 

Register here


Lisa Volk, RN, B.P.S., LNHA
Director, Clinical & Quality Services
518-462-4800 x15

Jackie Pappalardi, RN, BSN
Executive Director
518-462-4800 x16