SNYA Seminar: Leadership and Culture Change - 12-12-19

Nancy Leveille and Lisa Volk in Clinical & Quality

Southern New York Association, Inc. will hold a seminar on Leadership and Culture Change sponsored by the Audacia Foundation, Inc. and the NYSDOH MLTC Workforce Investment Program. See below for details.

Leadership and Culture Change 

Thursday, December 12, 2019

8:30am - 4:00pm

SNYA Offices

39 Broadway, Suite 1710

New York, NY 10006 

There is no cost to attend this training. Funding for this training is provided by the Audacia Foundation, Inc and the NYSDOH MLTC Workforce Investment Program. 

About the Program                                                                                                         

The Enlisting & Educating Leaders Workshop is a one-day session conducted by CCC Senior Consultant Jonathan Hyden. This interactive session is designed to help leaders understand the role that culture plays in their organizations. Norms and assumptions - not policies and procedures - are what drive human behavior. The faster leaders understand that, the faster

they can improve the culture of their organizations. In the Enlisting & Educating Leaders Workshop participants will learn key culture change tools and concepts that will help them to examine the cultures in which they work.

Workshop Topics & Tools: 


  • Why study culture?
  • The role of leadership in shaping culture - leadership and culture are two sides of the same coin
  • Psychological Safety: making it safe for employees to speak up
  • How do you change culture? -the proven CCC model

Culture Change Tools

  • The Culture Iceberg™ Tool -- making the invisible culture of an organization visible
  • The Cycle of Mistrust™ Tool -- understanding the role that trust and mistrust play in organizational culture
  • Changing Norms™ Tool - moving from negative norms to positive norms


Jonathan W. Hyden, an organizational change consultant, was recently named Managing Director of Culture Change International. He is an expert in identifying the differing perceptions held by members of organizations at all levels and understanding how those perceptions impact work performance. Jonathan specializes in conducting dialogues with management groups to align expectations and to ensure clarity of messaging. He is an experienced speaker and an engaging instructor at CCC's Implementing Culture Change Through Grassroots Safety Leadership Course. A holder of dual degrees from the University of Southern California in Communication and Political Science, Jonathan is known for his ability to adapt to the nuances of consulting in multi-lingual, multi-cultural environments. Among his diverse clients, past and current, are Lockheed Martin, MillerCoors, Southern California Edison, Illumina Singapore, and the Wonderful company. 

Registration Form  

Southern New York Association is a Certified Sponsor of professional continuing education with the National Association of Boards of Examiners of Long Term Care Administrators (NAB). This educational offering has been submitted to the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approval is pending.


Nancy Leveille, RN, MS
Executive Director
518-462-4800 x20

Lisa Volk, RN, B.P.S., LNHA
Director, Clinical & Quality Services
518-462-4800 x15