PBJ: Some Significant Slowdown of the Keyes and CASPAR Systems Being Reported

Nancy Leveille and Lisa Volk in Clinical & Quality

As the deadline approaches to have your first quarter Payroll Based Journal data uploaded to CMS, NYSHFA members are reporting periodic slowdown of the Keyes and CASPER systems. AHCA also has had similar reports and recently discussed this with CMS. CMS has recommended that SNF contact them at the QTSO helpdesk at help@qtso.com and provide them with specific details (time of issue, issue, the user ID for the individual) when these issues come up so that they can investigate with their technical team.


Nancy Leveille, RN, MS
Sr. Director, Member Operational Support
518-462-4800 x20

Lisa Volk, RN, B.P.S., LNHA
Director, Clinical & Quality Services
518-462-4800 x15