Richard J. Herrick, President of NYSHFA/NYSCAL Announces the Appointment of Lisa Volk as Director of Clinical and Quality Services

in From the President

Richard J. Herrick, President of NYSHFA/NYSCAL, is pleased to announce on Monday, May 2, that Lisa Volk has joined the Association as the Director of Clinical and Quality Services, replacing Karen Morris in this capacity. She will join the Member Operational Support team of Nancy Leveille and Karen Morris. Her email address is and phone number is 518-462-4800 x15. Karen will continue to work part time and can still be reached at or 518-462-4800 x15 or x20.

Lisa M. Volk RN, B.P.S., LNHA, has over 30 years’ of experience in the long term care setting in both the proprietary and not for profit sectors. Ms. Volk has held roles as Director of Nursing, Administrator and most recently Executive Director.

Lisa has extensive knowledge in team building, employee engagement and innovative practices, which lead facilities to achieve consistent high quality outcomes and revenue enhancement. During her career, her team was recognized by the American Health Care Association (AHCA) as a Quality Award Winner utilizing Malcolm Baldrige criteria and the Island Peer Review Organization (IPRO) for Excellence in Care and Service Award.

Ms. Volk has served as an adjunct instructor for the Foundation for Quality Care Leadership Institute and was in the Foundation’s first Administrator Leadership Program.

Lisa said she “looks forward to becoming part of the NYSHFA/NYSCAL family and contributing to the quality of services we offer”.


Richard J. Herrick
518-462-4800 x11