NATP: Prometric New York IFT Test Dates

Nancy Leveille and Karen Morris in Clinical & Quality

Prometric, who is the NYS contractor for testing and certifying CNAs, wanted us to let you know the following about testing:

Nurse Aide Peak 2015

Dear Testing Partner,

In preparation of the busiest time of year for our New York training facilities, Prometric has compiled FAQs (attached) designed to help answer and guide you through the process of requesting, and scheduling your candidates.

This information will cover many of the policies and procedures that were not commonly shared in prior years. Please take a few moments to review the FAQs attached to this email.

Prometric is dedicated to providing superior customer service to both candidates and our testing partners and have instituted process enhancements to support that objective.

Test Dates Needed

In the months of April – June there is an increase in testing volume across the state.  In order to be able to secure a test date for your IFT on or as close to the date you request, we need your help.

Submitting a Test Event Request

Our records show that your site has not yet submitted test date requests.  If you plan to request testing in the next couple of months please do so as soon as possible so that we can begin coordinating staff arrangements.  At this point you may not know which candidates will be testing, however, this may increase your chances of getting one of your preferred test dates.

Now available is an online IFT test event request form. The form can be found at the link below, and will make the event request process smoother by:

  • confirmation event has been received
  • unique tracking number for event reference
    • consistent application cover letter for application submission process

Online IFT Request Form

This link can also be found at under the Trainers and Test Centers tab.

Have you Installed the Lockdown Browser?

To ensure the test integrity of the Nurse Aide exams are protected, Prometric has required that all test delivery sites install the Prometric Lockdown Browser. If you have not installed the browser please find the instructions via the link below, and ensure this is completed before sending in your event requests.

Lockdown Browser

A tutorial can be found on for assistance in how to install the Lockdown Browser on all computers used for testing.

Having Trouble:

The helpline number is 866.241.3116. To the right please find the common issues that require dialing the Helpline.

·  Candidate eligibility

·  Incorrect test number

·  Proctor password reset

·  Candidates missing from IBT


Nancy Leveille, RN, MS
Sr. Director, Member Operational Support
518-462-4800 x20

Karen Morris, RN, MS
Director, Clinical & Quality Services
518-462-4800 x15