Benefit and Family Centered Care - Quality Improvement Organizations (BFCC-QIO) Update

Nancy Leveille in Clinical & Quality

Late last week, CMS provided a webinar to update providers on the transition issues and strategies to improve the transition process for the BFCC part of business that processes the benefit approval and case reviews etc. for Medicare A covered individuals. CMS acknowledged the delays occurred in the month of August with the new contractors being able to manage the calls, questions and provide decisions in a timely fashion. Over the month, the contractors have added staff and made other changes to handle the volume. Attached are the presentation slides. On page 17-21 are the direct methods to contact Livanta which is NYS’ contractor for this service. NYS is considered Area 1.


Nancy Leveille, RN, MS
Sr. Director, Member Operational Support
518-462-4800 x20