Complaint Investigations & Responding to Immediate Jeopardy Citations

Scott Jackson CMP in Education

Join us on March 25, 2014 for "Complaint Investigations:  Systematic Approach to Thorough Investigations & Responding to Immediate Jeopardy Citations" audio conference from 10:00 am - 12:00 pm presented by Lydia Restivo, West & Restivo Quality Consulting, Joanne Breden, NYSDOH and Nancy Leveille & Karen Morris, NYSHFA.


Joanne Breden, DOH Complaint Intake Supervisor, will review the process for identifying and investigating complaints in skilled nursing facilities based on the most current edition of the department's complaint investigation manual and electronic reporting system.

NYSHFA Staff will review the tools and strategies included in the revised “NYSHFA’S Practical Guide to Investigating Abuse Complaints in New York State Skilled Nursing Facilities”.

Lydia Restivo of West & Restivo Quality Consulting will discuss what to do when the surveyor is talking about Immediate Jeopardy.  This session will focus on your immediate response to a possible IJ, how to write an interim IJ plan of correction, DOH notification of facility compliance with the Interim POC, writing a final POC and CMS remedies for an IJ.

2.0 CEUs approved for LNHAs and ALAs

Brochure & Online Registration

NYSHFA Contacts:

Nancy Leveille, RN, MS 518-462-4800 ext. 20
Sr. Director, Member Operational Support Services

Karen Morris, RN, MS 518-462-4800 ext. 15
Director, Clinical & Quality Services

Scott Jackson, CMP 518-462-4800 ext. 27
Director, Education & Conference Planning