Foundation for Quality Care to Receive Million Dollar Grant Award for Customer Satisfaction Project

Gayle Farman and Rick Patterson in Foundation for Quality Care News

FQC received a letter from the NYS DOH that we will be awarded a million dollar contract for a Long Term Care Customer Satisfaction and Quality Improvement Project.  FQC will partner with National Research Corporation to implement the nationally recognized My InnerView tool for 4,725 residents in 35 nursing homes.  FQC will work with the customers and communities for each nursing home to identify and implement improvements for residents in response to the survey results and recommendations.  This project has the potential to drive significant improvements in New York nursing facilities in ways that empower residents, families and staff to become more closely engaged in the process of improving policies and procedures, environment and culture; clinical and personal services, and other factors that affect quality of care and quality of life.   The State is supporting this project with Civil and Monetary Penalties Law (CMP) funding, and the deliverables will be carried out over a two-year period beginning July 1, 2014.


NYSHFA Contacts:  Gayle Farman
Sr. Director of Resource Development
518-462-4800  x34                       
  Richard S. Patterson, Jr.
Executive Director
518-462-4800  x19