NYSHFA's Practical Guide to Investigating Abuse Complaints in SNF Ordering Process

Nancy Leveille and Karen Morris in Clinical & Quality

 

NYSHFA’s Practical Guide to Investigating Abuse Complaints in New York State Skilled Nursing Facilities can now be ordered in hard copy for our members only.  If you desire to purchase a hard copy, the cost is $45 which includes shipping and handling, plus tax.  This is a copyrighted document.  You can order online by using this link or you can complete the attached order form.  Mail completed order form to Nancy Knapp, New York State Health Facilities Association, 33 Elk Street, Suite 300, Albany, NY 12207.  You can pay by check or credit card.

In our previous member mailing of September 23, 2013, we announced that we have revised “NYSHFAs Practical Guide to Investigating Abuse Complaints in NYS SNFs.”  This workbook is on our website because it has live links to all the important reference materials.  To save a copy or use it live from our website go to www.nyshfa.org, sign in using your User ID and password. Click on “Facility Resources” from the home page, “Clinical Resources” and then “Facility Operations.”  The document is titled; “NYSHFA’s Practical Guide to Investigating Abuse Complaints in NYS SNFs.”  It is recommended that you download a copy of the document to your computer and view it using the Acrobat reader.  This way, the Internet links will open in a new browser, allowing you to move back and forth between the document and attached materials.  To do this, do a “File”, “Save As” and “Save” to a folder on your computer.

NYSHFA CONTACT: Nancy Leveille, RN, MS
Sr. Director, Member Operational Support
518-462-4800 x20
  Karen Morris, RN, MS
Director, Clinical & Quality Services
518-462-4800 x15